Return Policy

Return Policy for [Your Brand/Neck Massager Product Name]

At  [WLYVIOON],  we are committed to providing high-quality products and ensuring customer satisfaction. If you are not completely satisfied with your purchased item, our return policy ensures a smooth and hassle-free process.

Eligibility for Returns

  1. Timeframe: You may return the product within 20 days of delivery.
  2. Condition: The product must be returned in its original condition, including all packaging, accessories, and manuals. Products showing signs of significant wear or damage may not qualify for a full refund.
  3. Proof of Purchase: A valid receipt or order confirmation is required for all returns.

Non-Returnable Items

  • Products purchased during clearance sales or marked as “Final Sale.”
  • Items that have been damaged due to misuse, improper care, or unauthorized modifications.

Return Process

  1. Contact Us: Email us at [wlyvioonbrands@gmail.com] to initiate the return. Include your order number, reason for return, and any relevant photos if applicable.
  2. Approval: Once approved, you will receive a return authorization and detailed instructions for returning the product.
  3. Shipping: Customers are responsible for return shipping costs unless the product is defective or incorrect. Use a trackable shipping method to ensure safe delivery.

Refunds

  • Refunds will be processed within 4-7 business days after the returned item has been received and inspected.
  • Refunds will be issued to the original payment method. Please note that shipping fees (if applicable) are non-refundable.

Exchanges

If you received a defective or damaged product, please contact us immediately. We will replace the item at no additional cost to you.

Defective Products

For defective items, we offer a full refund or exchange within the 30-day return window. Please provide photos or videos of the defect to help expedite the process.

Customer Support

For any questions or concerns regarding your return, reach out to us at:

  • Email: [wlyvioonbrands@gmail.com]
  • Hours: [6:00 AM- 22:00 PM]

We value your trust and are here to ensure a positive shopping experience.